The reality is that servers, storage, and network devices can fail. And these failures can damage customer relationships, operations and the company’s reputation. Long before these issues arose, you probably thought about how to fix them and it likely went through the original equipment manufacturer (OEM) warranty. But what happens when the warranty expires or the End of Life (EOSL) hardware needs to be extended? There seems to be a better way than continuing to pay to keep the hardware up to date or continually upgrading it when what you have is still working.
This is where TPM- Third Party Maintenance comes into play.
But before you decide which third party maintenance will provide it to you, you need to understand what it is and the benefits of TPM.
What is third-party maintenance?
Third-party maintenance is an alternative to original equipment manufacturer support for computer hardware. It is provided by a vendor outside of the OEM system and can include a variety of services and solutions to keep your equipment and business up and running day in and day out. TPM offers more flexibility, can be much less expensive, and is often more responsive to problems when they arise.
TPM is primarily involved when hardware reaches the end of warranty and integrated support ends. In the past, this EOSL meant choosing between expensive hardware upgrades or expensive support. TPM offers an excellent alternative to support your IT resources beyond their warranty or SLA.
TPM and OEM Service
Choosing between TPM and OEM support is a question that many organizations have faced in recent years. It is becoming more and more common as companies seek a balance between price and performance. Third-party maintenance is also a smart way to keep full control over data, facilities, etc., while bringing additional IT expertise to your terms.
If you’ve been in the OEM service cycle for years, third-party servicing might seem odd, but think of it as taking your car to the dealership for service versus your local garage. One is always thinking of selling you a new car to replace the “faulty” one you have, and the other just wants to keep your current car running. TPM is essentially the same thing. But because we’ve become so entrenched in the maintenance cycle of proprietary hardware and software, asking a third party to fix your failed server might seem a little odd. Like when you can no longer find parts for your old car, when an OEM stops offering support for older versions of its hardware, you get frustrated with the option of paying more for different levels of service or paying more for updates. TPM offers a solution. Especially when that mature hardware still meets the needs of your business.
The Use of TPM in extending the network life?
We have a better question: If you don’t have an urgent need to upgrade your server, storage, or network device (with the time and effort that goes with it), why not use third party maintenance? You can continue to run your business and avoid costly expenses, as most third-party maintenance providers can offer savings of at least 50% off the cost of OEM support. You may also be surprised to find that many OEMs outsource their on-site repair services to a third party, as the TPM engineers’ cross-platform experience helps them operate in almost any IT environment and meet technological challenges multi-vendor. Most organizations will benefit from partnering with a third-party maintenance service provider. The benefits of third party maintenance services are substantial and should be considered the next time the OEM support contract is renewed.
As an IT hardware maintenance and support company, Smart 3rd Party is here to help you with a reasonable alternative to expensive manufacturer maintenance to support your IT assets beyond warranty or SLA. We can offer a customized solution to extend the life cycle of your hardware while protecting your bottom line.