A Guide to Confluence Software and its Unique Features

Working on projects requires close collaboration from multiple departments and breaking down of silos to accomplish common goals. A tool is required to assist with all tasks and activities making it easier for everyone to work together. Confluence software makes it possible to create, share, chat, and attach items. It is simpler to manage content related to the project and assign responsibilities when you are using the app.

The software was created in 2004 to support project teams who needed multi-faceted support. It creates a single location for organizing all documentation instead of managing multiple workspaces. The directory has all the information and also helps track issues and their resolution rate. Collaborative work is simplified because all enterprises can keep up with compliance requirements and establish structures for many teams.

Key Features

Confluence software has a simple and intuitive workspace that has many integration capabilities for tracking and productivity measurement. It is also designed in a way that all tools come together and communicate with the systems already in place There are many plug-ins and extension capabilities making it possible for teams to synchronize their calendars and streamline their tasks.

Confluence’s functionality depends on deep integration with Jira Software and it fits in perfectly with the entire Atlassian framework.

Browser and App

Confluence software is a web-based application that is compatible with all mobile devices as well. Users can download the mobile app and use it on the go. There is a desktop version too but it requires additional tools and advanced versions, hence the browser-based option is more accessible for all. It can be accessed through any internet browser and users have to follow an easy signup process.

Users can immediately create an account and start using it. The software has used Jira as the driving force behind adoption and the integration capabilities is its unique selling point for engineering teams. Teams can set up their business profiles and assign roles to all members. They only need to enter contact details and after that begin creating workflows. The Confluence demo tutorial is built-in and helps beginners find their way around the software.


The Confluence software dashboards are called Spaces and each Space consists of multiple Pages. Users can create a space or a page depending on their requirements. Creating a new page is very easy and there are built-in templates ready for use. Users can customize them according to their project and team roles. There is an impressive range of features and templates for actions like “email campaigns”. These programs only work with specific integration but the requirements are straightforward.


Each page is made of a section and users can add multiple forms of content through it. There are options to insert text, comments, highlights, emojis, code, reminders, color-coded alerts, and much more with the click of a button. The software has ready-made column layouts that can be dragged and dropped wherever required.

Confluence has arranged its functions and features to maximize ease of use. For example, the formatting options will be further down the list than an Action item. The software is useful for creating to-do lists and project managers can assign items to members of their team. It helps users check items off the list and keep track of upcoming deadlines.


The dashboard or Space has an overview page with all the details related to the project, core team, goals, roadmaps, and other useful attachments related to them. There are templates available for creating new Pages according to the user’s designation. A digital marketing manager will be seeing options for new social media campaigns and action items related to them.

Spaces provide highly focused and customizable tools for increasing the functionality of any team member. They can benefit from the powerful templates and go through the impressive integration options to create a targeted campaign. Spaces can be categorized according to the team, industry area, or audience. Some menus help filter them and label certain items as “Watched”, to follow all updates made to that space.


Confluence software can integrate with many different programs for storage, project management, communication, and other functions. It is compatible with Jira, Google Drive, RocketChat, Jira, Zendesk, Office 365, and many other tools. Many apps add more functionality to the existing system and make it an even more desirable product. Any tool commonly used for communication, productivity, and software engineering are likely to be compatible with Confluence.

Users can also request additional plug-ins and integrations by voting on community pages. They can rank them according to the importance and the developers deliver in a matter of weeks. Confluence pricing is also determined by the number of integrations required.

Standout Features

The biggest strength of Confluence software is that it offers limitless customization and has a robust structure that supports all jobs. Teams can focus their functionalities towards supporting their departments in all tasks. The tools offer customization and the developers offer technical support. There are ready-to-use templates that help teams focus their business processes and direct them towards predetermined channels. There are no drawbacks to Confluence and users have the flexibility to keep up with requirements.

Confluence Pricing Plan

Confluence demo is available in two different plans namely the Standard and Premium. They have fully-featured options which are free to use and the custom pricing model starts for teams with over 5,000 employees.

There is no single Confluence pricing model and it is based on a sliding scale. The total cost per user reduces as the number of users increases. The standard plan can cost anywhere between $4.68 to $5.91 per month for every user depending on whether the team has 100 or 1000 members. The pricing also depends on the number of integrations required which makes the estimation even more complicated. The vendor prices clients based on their specific usage, existing systems, and the total number of users.